"From start to finish, Trice exceeded our expectations with quality, value, price, service, and most of all, caliber of people!"
My wife and I just celebrated our 5th wedding anniversary (7.7.07). Pretty lucky, right? So, to really celebrate it, and based on her express interest and desires for a band to compliment and supplement her wedding ring, I had to act. I found the jeweler we purchased the ring from does not make custom pieces. Really? Well, their loss. We frequent South Glen now due to the excellent variety and quality of stores, restaurants and the theatre, even though we live in Highlands Ranch. Yours, of course, is unmistakable and known from your radio ads.
Although as described, I knew what I/my wife wanted, I procrastinated. No problem, Ms. Weeks came to our rescue. Through the sales staff rotation, I was matched with Ms. Weeks. I drew the design, and of course, no such ring in inventory matched. I provided the timeline, which was very tight, less than two weeks. After obtaining the size, type of metal, 4C parameters, Chandra, through one of your custom jewelry sources, sent me a CAD drawing of exactly the ring I wanted.
Using the one day of margin we had, the ring arrived in time for me to pick it up on the eve of 4th of July before you closed. So, upon our trip the next day out of state to a family reunion, I had my prize safe and ready to present.
Needless to say, that presentation among family/friends on July 7 was impressive. My wife couldn't be more pleased, and I am the newest Super Hero in our house. It is a beautiful, expertly crafted ring that perfectly complements her existing ring. Even I am jealous! So, another happy ending made possible though by Ms Weeks and her outstanding Customer Service that called for extra effort, not always a given, even in your business where it would be expected, but isn't always. In today's e-environment where less and less person-to-person contact and service is made and experienced, I needed to write Trice to relay our story and thank you and your store for fostering and likely encouraging such. It is appreciated and fondly remembered by those, like us, who used to experience it routinely. Refreshing and wonderful to experience it again.
- Robert and Jeanne Watt